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Twig Neo

WEARABLE MANDOWN DEVICE

The multi-wearable Twig Neo 4G, Wi-Fi compatible device, while compact, offers capabilities far exceeding its size.

Capable of triggering alerts including an SOS Panic Button, fall detection, no-motion detection as well as wellness check-ins, rest assured the well-being of your team is in good hands.

In the event of an alert triggered by the Twig Neo, our round-the-clock Emergency Monitoring team utilises the real-time data provided by the device to ensure optimal management of any situation, leading to a successful resolution.

Every alert adheres to your personalised emergency response protocol, with each step documented meticulously. From the initial incident to its resolution, all actions are timestamped for future reporting, including detailed notes documenting the response process.

SOS
Alert

Check-in
Monitoring

Fall Detection
Alerting

No Motion
Detection

Two-Way
Voice Calling

GPS Location
Technology

Cloud-Based
Portal

24/7 Emergency
Monitoring

OVERVIEW

The Twig Neo is a cutting-edge lone-worker device designed to prioritise safety in any environment. Its compact size belies its powerful capabilities, offering a comprehensive range of features tailored for individuals working alone. Equipped with two-way voice communication the Twig Neo keeps workers connected to monitoring personnel or colleagues, ensuring prompt assistance in case of emergencies.

Moreover, its advanced sensors enable man-down features such as fall detection, and no-motion alerts, enhancing protection for lone workers in hazardous conditions.

With integrated 4G cellular connectivity, the Twig Neo provides real-time tracking and monitoring, allowing for swift response and ensuring the well-being of users.

Customisable reporting and analytics further empower organisations to understand and manage risks effectively. From incident detection to resolution, the Twig Neo stands as a reliable companion, offering peace of mind and safety assurance for lone workers across various industries.

HIGHLIGHTS
  • Wearable and compact.
  • Man-down Functionality:
    • SOS latch: Pull the latch to trigger the SOS alert.
    • Fall Detection
    • No-motion Detection
    • Worker check-in: Configurable timer (30 – 180 min, or off)
  • Two-way voice
  • GPS Location Technology
SPECS
Compatibility and communication
  • Communicates with all systems using both SMS and data (IP).
  • Tracking and alert messages include information on satellite positioning, TWIG SRD beacons, speed, heading and battery charge.
Mechanics
  • Dimensions: 18 mm x 46 mm x 62 mm
  • Weight: 54 g including battery
  • Water and dust proof (IP67), shock resistant
  • Firm grip with tactile silicone keypad
Key telematics functions
  • Manual alert through SOS key
  • Man-down alarm with 4 automatic alert triggers: device orientation, non-movement, free fall and impact
  • Two-way 3G/GSM voice with speaker
  • 2G/3G with 4G SMS + Data (IP) connection*
  • Device and user status messages
  • Interactive on-screen messages
  • GNSS satellite positioning
  • TWIG Beacon SRD / Wi-Fi / BLE location*
  • Geofence Key technical features • GSM/GPRS/EDGE: Dual band 900/1800 MHz
  • UMTS/HSPA+: Dual band 900 (BdVIII) / 2100MHz (BdI)
  • LTE (VoLTE not supported): Penta band 700 (Bd28) / 800 (Bd20) / 900 (Bd8) / 1800 (Bd3) / 2100 MHz (Bd1)
  • Built-in GSM, SRD*, GNSS, WiFi*, BLE* antennas
Provisioning and security
  • Remote or local configuration
  • Authorisation of remote and local access
  • SSL/TLS secured server connection
  • Firmware over the air (FOTA) Operating time and temperature
  • Rechargeable 750 mAh Li-ion battery
  • Typical operating times, GNSS satellite positioning/ cellular data reporting**
  • 4 days (1 report / hr)
  • 2 days (1 report / 10 min)
  • 15 hours (1 report / min)
  • 4 hours (1 report / 5 sec)
  • Up to 12 days (cellular network standby)
  • Recharging time*** < 3 hrs for 95 %
  • Operating temperature -20°C… +50°C Satellite positioning system
  • High-performance 48-channel receiver
  • Multi constellation GNSS receiver (GPS, Glonass and Galileo)
  • Time to first fix: hot start 1 s; cold start < 35 s
  • Configurable opt-out and roaming block
  • Extended ephemeris on-board generation
  • Motion-based GNSS control TWIG Point turn-key services
  • TWIG Point Remote Configurator for device settings management over the air
  • TWIG Point Netloc service for public space location (cellular + Wi-Fi) and for on-site location (TWIG SRD + Wi-Fi + BLE)
  • TWIG Point AGNSS for faster GNSS location (free of charge)
  • TWIG Point Monitor for alarms monitoring and tracking
  • TWIG Point Site for site planning and management
Display and keys
  • Alterable SOS key colour
  • LCD display with guiding symbols
  • Pre-programmable function keys and menu key Software and resources
  • TWIG Configurator PC app
  • TWIG FirmwareLoader PC app, FOTA
  • TWIG Integrator Kit for ARC integration Standard sales package
  • TWIG Neo 2G/3G personal alarm device with 4G SMS + Data (IP connection)* with integral battery
  • Charger with adapter of choice (EU/UK/AU)
  • Carrying option of choice (belt clip, lanyard, bracelet or carbine hook) Optional device features
  • 2G only
  • GNSS satellite positioning
  • Man-down alarm
  • SRD3* for device compatibility with TWIG short-range devices (SRD), Wi-Fi and BLE beacons
ACCESSORIES
  • Charging and programming stations
  • Alterable SOS key colour
  • Belt clip
  • Lanyard
  • Bracelet
  • Carbine hook
  • ID badge holder and lanyard
  • Car charger
VIDEO
24/7 MONITORING

At the heart of lone worker safety, the Monitoring Support Centre serves as a critical hub, providing indispensable 24/7 support to enhance security and responsiveness in the face of potential risks.

Direct Safety has meticulously crafted emergency response protocols tailored for industries with lone workers, ensuring the safety and well-being of individuals operating in isolated environments where potential threats or emergencies can arise at any time, day or night.

Leveraging cutting-edge technology and real-time monitoring solutions to fortify the safety net for lone workers. The company’s expertly trained monitoring staff ensures that all alerts are promptly and efficiently responded to, relieving the burden on your internal resources. This process includes swift escalation to local emergency services, facilitated by the sharing of vital information such as real-time location data, alert details, and any additional insights obtained through the two-way communication capabilities inherent in our devices and portal.

The management of alerts occurs seamlessly through Direct Safety’s Blackline Live cloud-hosted web portal, adhering to the highest industry standards with an impressive track record of over 99.5% uptime. This ensures continuous online access 24/7 from any location worldwide. In essence, Direct Safety’s comprehensive approach integrates advanced technology, expert monitoring, and efficient emergency response, providing lone workers with a robust safety framework that is both proactive and reliable.

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